Serving Calgary, Sundre, Olds, and Didsbury area.

Lone Pine Sporting Dogs - Dog Boarding & Training near Calgary, Alberta

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Refund policy

Last updated: March 25, 2026

Thank you for shopping at Lone Pine Sporting Dogs Inc. We want you to be completely satisfied with your purchase. Please read this policy carefully.

Return Window: You have 30 days from the date you receive your order to request a return or exchange. The item must be in its original, unused condition with all tags, packaging, and accessories intact.

Non-Returnable Items The following cannot be returned or refunded:

  • Personalized, custom-made, engraved, or monogrammed items
  • Gift cards or vouchers
  • Downloadable digital products or training materials
  • Items marked as final sale, clearance, or special order
  • Perishable goods or food/treat items
  • Hygiene-related products (e.g., grooming tools used on multiple dogs, bedding that has been used)
  • Services such as dog training sessions, boarding, or daycare, once the service has started or the booking date has passed

How to Initiate a Return

  1. Contact us within the 30-day window at training@lonepinesportingdogs.com

  2. Include your order number and the reason for the return.

  3. We will review your request and send you return instructions (including a prepaid return label only in cases of our error or defective items).

  4. Ship the item back to:

    Lone Pine Sporting Dogs Inc. RR1 Site 8 Comp 10 (or 31106 Range Road 40) Didsbury, AB T0M 0W0

Refund Process

  • Once we receive and inspect the returned item, we will process your refund within 5–10 business days.
  • Refunds will be issued to the original payment method.
  • Original shipping and handling costs are non-refundable.
  • You are responsible for return shipping costs unless the item is defective or we made an error.
  • A 15% restocking fee may apply to approved returns that are not due to our error.

Exchanges We are happy to offer exchanges for a different size, color, or model (subject to availability). Please follow the same return process above.

Damaged, Defective, or Incorrect Items If your item arrives damaged, defective, or incorrect, please contact us immediately at training@lonepinesportingdogs.com with clear photos. We will cover the return shipping cost and provide a full refund or replacement at no extra charge.

Important Notes for Alberta Customers

  • In accordance with Alberta’s Consumer Protection Act and the Internet Sales Contract Regulation, this policy does not limit your statutory rights regarding defective products or failure to meet disclosure requirements.
  • We reserve the right to deny returns on items that have been used, altered, or returned in unacceptable condition.
  • We reserve the right to update this policy at any time. Your continued use of our website constitutes acceptance of the current policy.

If you have any questions about our Return and Refund Policy, please contact us at: Email: training@lonepinesportingdogs.com Phone: 403-505-9560 (Monday–Friday, 6:00 AM – 7:00 PM)